"Since winning the 2016 Greengrocer award for Service Excellence the publicity, comments and congratulations from our local community has been astounding. The recognition via social media and local papers has definitely helped our business, staff morale and put a general "spring in our step".
During the selection process we also found the mystery shopping reports to be a valuable tool for our business and we have made many changes along the way as a result including introduction of recipe cards, shop ticketing and displays.
With regards to the Fresh Awards night itself... what a great way to recognise and celebrate those that are at the top of the industry as well as a great networking night filled with great food, wine and entertainment. All up, well done to Sydney Markets for implementing a great program.
Brett & Susan Feld
Farmer Feld’s Fresh Produce
Winner 2016 Service Excellence Award